Privacy Policy
Welcome to Glow & Glee. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Glow & Glee ("we", "us", or "our"), operating through our website glownglee.com and our physical store at Mall of Lahore, Lahore Cantt, collects, uses, and safeguards your information when you shop with us.
By using our website or placing an order, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect the following types of information when you interact with Glow & Glee:
a) Information You Provide to Us
– Full name, email address, phone number and delivery address when placing an order
– Account login details if you register on our website
– Payment information (processed securely — we do not store card details)
– Skin concern data entered through our "Find Your Glow" quiz
– Reviews, feedback or messages you send us via WhatsApp, email or on-site
– Influencer or affiliate code used at checkout (e.g. SAM10)
b) Information Collected Automatically
– Browser type, IP address, device type and operating system
– Pages visited, time spent on site and products viewed
– Referral source (how you arrived at our website)
– Cookie data and similar tracking technologies
c) Information from Third Parties
– Social media interactions (Facebook, Instagram, TikTok, YouTube) when you engage with our content
– Analytics data from Google Analytics and Meta Pixel
– Order tracking data from our courier and logistics partners
2. How We Use Your Information
We use the information we collect for the following purposes:
– To process, fulfil and deliver your orders
– To send order confirmations, shipping updates and delivery notifications
– To respond to your queries, complaints or return/exchange requests
– To personalise your shopping experience and product recommendations
– To send promotional emails or SMS if you have opted in (you may opt out at any time)
– To improve our website, product range and customer service based on usage data
– To prevent fraud, detect suspicious activity and ensure platform security
– To comply with applicable laws and regulations in Pakistan
– To run loyalty programmes, discount offers or giveaways you have entered
3. Sharing of Your Information
We do not sell, rent or trade your personal information to any third party for their own marketing purposes. We only share your data with trusted service providers who assist us in running our business, including:
– Courier and logistics companies (for order delivery)
– Payment gateway providers (for secure payment processing)
– Email and SMS marketing platforms (only if you have opted in)
– Website analytics providers (Google Analytics, Meta Pixel)
– Our e-commerce platform provider (Shopify / BoosterEx)
All third-party service providers are contractually required to keep your information confidential and use it only for the specific service they are providing to us.
We may also disclose your information if required by law, court order, or government authority in Pakistan.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:
– Remember items in your shopping cart
– Keep you logged in to your account
– Analyse website traffic and page performance
– Deliver relevant advertisements based on your browsing behaviour (via Meta Pixel and Google Tag Manager)
You can control cookie settings through your browser. Disabling cookies may affect certain features of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.
5. Data Storage & Security
Your data is stored on secure servers and protected by industry-standard security measures including SSL encryption (HTTPS), access controls and regular security monitoring.
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Pakistani law. Order and transaction records are retained for a minimum of 5 years in accordance with tax and commercial regulations.
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
6. Your Rights
As our customer, you have the following rights regarding your personal data:
– Right to Access: You may request a copy of the personal data we hold about you
– Right to Correction: You may ask us to update or correct inaccurate information
– Right to Deletion: You may request that we delete your personal data, subject to legal and operational obligations
– Right to Opt-Out: You may unsubscribe from marketing emails or SMS at any time using the unsubscribe link or by contacting us directly
– Right to Restriction: You may request that we limit how we use your data in certain circumstances
To exercise any of these rights, please contact us at glownglee@outlook.com or WhatsApp +92 329 8285727. We will respond within 14 business days.
7. Children's Privacy
Our products and website are intended for individuals aged 13 years and older. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately at glownglee@outlook.com and we will delete the data promptly.
8. Third-Party Links
Our website may contain links to third-party websites such as our social media pages (Facebook, Instagram, TikTok, YouTube) or payment platforms. These websites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party website you visit.
9. Marketing Communications
If you have opted in to receive marketing communications, we may contact you via email or SMS with:
– New product launches and announcements
– Promotional offers, discount codes and sale events
– Skincare tips, routines and educational content
– Survey requests and feedback invitations
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us directly. Opting out of marketing will not affect your ability to receive transactional communications (order confirmations, shipping updates).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:
– Update the "Last Updated" date at the top of this document
– Post a notice on our website homepage
– Where appropriate, notify you by email
Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016 and any applicable data protection regulations. Any disputes arising from this policy shall be subject to the jurisdiction of the courts of Lahore, Pakistan.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us through any of the following:
– Email: glownglee@outlook.com
– WhatsApp / Phone: +92 329 8285727
– Website: glownglee.com
– Store: 16-C, Ground Floor, Mall of Lahore, Tufail Road, Lahore Cantt
Thank you for trusting Glow & Glee with your skin — and your data.
We are committed to transparency, integrity and your right to privacy.