Return & Refund Policy

 

We strive to ensure our customer’s satisfaction, if you are not completely pleased with the products you received, let us know. We have a 7-days return and refund policy, which means you have 7 days after receiving your order to request a return. Do remember, the products which are used and opened are not returned or refunded at any cost. Please review our return & refund policy below;

Return & Refund Policy:

Glow & Glee will surely return or refund any product if it is found to be damaged, under the following conditions;

  • Product must be in the original condition.
  • Product must be unopened and unused.
  • Product must be sent back within 7 days of deliver.
  • The proof of purchase and its receipt is also needed to claim refund amount.

 

Process of return:

Here are some of the ways by which you can return damaged or faulty product;

  • Take clear images of products that are found damaged.
  • Email us at glownglee@outlook.com to request the return with complete details.
  • Dispatch or send the product back to us in its original sealed packaging at 16-C, Ground Floor, Mall of Lahore, Tufail Road, Lahore Cantt.

 

Process of refund:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded after selecting refund method through easypaisa, jazz cash or bank account etc.

 

Exchange Policy:

Glow & Glee will surely exchange any product if it is found to be wrongly delivered instead of actual order, under the following conditions;

  • Product must be in the original condition.
  • Product must be unopened and unused.
  • Product must be sent back within 7 days.

The fastest way to ensure you get what you want is to return the product you have, and once the return is accepted, make a separate purchase for the new product.

How do I exchange product?

Here are some of the ways by which you can exchange product;

  • Email us at glownglee@outlook.com to request exchange with complete details.
  • State the complete details of products you ordered also give your order number.
  • Give the details of order you have received.
  • Dispatch or send the product back to us in its original sealed packaging at 16-C, Ground Floor, Mall of Lahore, Tufail Road, Lahore Cantt.

 

Non-Returnable Products:

Remember the products which are used and opened are not returned or refunded at any cost. Glow & Glee will not accept return products, such as;

  • If product box is missing or damaged by the customer.
  • Unfortunately, we cannot accept returns on sale products or gift cards.

Order Cancellation Policy:

If you want to cancel your placed order, let us know within 12 hours. Cancellation of order is depending on whether your order has been dispatched or not. For cancellation of order, call us at our HELPLINE: 042-37251016 or WhatsApp us at 0334-4006489 immediately, if your order has been already dispatched, we will not be able to cancel it.


Need help?

Contact us at 
glownglee@outlook.com for questions related refunds and returns.